Steve Ritchie is the CEO of Papa John’s, a pizza company operating in the United States and other parts of the world. Steve Ritchie has given this company a new start that will definitely maintain its position in the market. He recently wrote a letter to the customers of the company, soon after he was promoted to the position of the CEO. He wanted to exude confidence in the company by crafting a letter meant to address the concerns that the customers have about the company. In the letter, he set the right tone that would appeal to each of their customers. His mission was to ensure that every customer felt at peace with the company despite some of the challenges that come in the line of doing business.
Steve Ritchie Papa Johns wrote a letter expressing that he was very sorry about what had happened in the company. He wants the customers to stand with the company even at times of challenges. He has assured them that Papa John’s will continue to support them at all times. The company is there to support each of their customers. In the apology letter that was well drafted to address pertinent issues that customers have, Steve Ritchie pointed out that the company plays a significant role in the community. It has employed over 120,000 people around the world, and therefore its positive impact cannot be ignored. He used this opportunity to tell the customers that these are people who are fellow members of the community and they work very hard to satisfy their needs.
Steve Ritchie has outlined the steps that the company will take to deal with the challenges that affect it. The first thing they will do is to bring external auditors who will audit the company and give recommendations. The audit will involve scrutinizing the culture of the company and the inclusion of diverse practices since the company is now operating in other countries. The company wants to work on the weaknesses and the strengths it has to ensure that there is a smooth flow of operations of the company. Senior managers will also go out to the field to get views from franchises and employees.
More information about Steve Ritchie’s promotion: https://ir.papajohns.com/news-releases/news-release-details/papa-johns-promotes-steve-ritchie-ceo-0